Privacy Policy

We value your privacy. Here's how Carpets collects, protects, and uses your information.

Overview

Carpets is committed to ensuring your privacy is protected. This privacy policy outlines how your personal data is collected, used, stored, and shared when you visit or make a purchase from our website.

What Information We Collect

Name & Contact Info:We collect your full name, phone number, and other contact details to provide timely communication, delivery updates, and personalized support.

Shipping & Billing Address:Your address details are collected to ensure successful delivery of physical carpet orders and for proper invoicing purposes.

Email Address:We use your email to send confirmations, order tracking, promotional updates, and to respond to your inquiries.

Order History:We maintain a record of your previous purchases to help you review past orders and for better customer service.

Device & Technical Information:Automatically collected data such as your IP address, browser type, and device model help us secure the platform and optimize your user experience.

Cookies & Tracking:We use cookies and similar technologies to remember your preferences, improve our website’s functionality, and show relevant product recommendations.

Why We Collect This Data

To Process Your Orders

Your personal and payment details ensure smooth order placement, billing, and timely delivery confirmations.

To Personalize Your Experience

Your preferences help us recommend carpets and collections that suit your home’s unique character and style.

To Improve Our Services

Analytics data allows us to refine our website, product range, and customer service based on your behavior and feedback.

To Stay in Touch

Occasionally, we may email you about exclusive offers, new launches, or important policy changes — but only with your consent.

Sharing of Information

We respect your privacy and ensure that your data is only shared when necessary and with trusted entities.

  • Delivery & Logistics Partners: To ensure your carpets reach you safely and on time, we may share your name, contact details, and address with our verified delivery providers.
  • Payment Gateways: Your payment is processed securely through third-party services like Razorpay or Stripe. These services receive only the essential data required to complete the transaction.
  • Legal Requirements: If required by law, regulation, court order, or to protect our rights and safety, we may disclose limited user data to law enforcement or regulatory bodies.
  • Internal Use: Carpets team members or authorized staff may access your information strictly for fulfilling orders, customer service, and enhancing user experience. Access is limited and monitored.

Data Protection

At Carpets, the security of your personal information is of utmost importance to us. We follow industry-standard practices and regularly update our security infrastructure to keep your data safe.

This includes:
- Secure Sockets Layer (SSL) encryption for safe transactions
- Firewall-protected servers
- Restricted internal access with role-based permissions
- Routine system audits and vulnerability scanning

Cookies & Tracking

To enhance your browsing experience, we use cookies — small data files stored on your device. These help us remember your preferences, improve loading times, analyze traffic, and show relevant products or offers. Cookies also allow us to better understand how visitors interact with our site so we can improve our services over time.

You can control or disable cookies anytime via your browser settings. However, please note that some features may not function correctly without them.

Your Rights

You have complete control over your personal information. You may contact us to:

- Request access to the data we hold about you
- Correct or update inaccurate information
- Ask us to delete your personal data (where legally permitted)
- Withdraw consent from marketing or data usage at any time

To exercise any of these rights, please reach out to us at info@handscarpets.com.

Contact Us

If you have questions or suggestions regarding our privacy policy, feel free to contact: